Shipping and Customer Experience Expert

3 days ago


Frankfort Springs, Pennsylvania, United States HARDWARE GENERAL INC Full time
About Us

HARDWARE GENERAL INC's family-owned UPS Store in Pittsboro seeks an experienced Customer Service Associate to deliver exceptional customer experiences and support the growth of our local business.

Job Description:

This role involves engaging with customers, handling inquiries, and providing top-notch service. You will assist customers with shipping, packing, and tracking packages, while maintaining a clean and organized workspace.

Responsibilities:
  1. Greet customers warmly and understand their needs.
  2. Offer product and service information, and assist with purchases.
  3. Process shipments, pack fragile items, and track packages.
  4. Manage mailbox services and maintain a secure storage environment.
  5. Maintain a tidy and welcoming store atmosphere.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and adapt to changing priorities.
  • Familiarity with shipping procedures and equipment helpful.
What We Offer:
  • A supportive work environment focused on employee growth and satisfaction.
  • Training and development opportunities to enhance your skills.
  • Competitive compensation package: estimated salary $45,000 - $60,000 per year, based on experience.
  • 401K retirement plan with employer matching contributions.
  • Employee discounts on hardware products.
  • A chance to be part of a local business committed to its community.


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