Telecommunications Product Expert
20 hours ago
Company Overview:
Peerless Marketing is a leading provider of telecommunications services, committed to delivering exceptional customer satisfaction through innovative solutions and expert customer service.
Job Summary:
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, resolving complaints and issues, and promoting our products and services.
Responsibilities:
- Provide product and service information to customers, respond to inquiries, and resolve complaints in a timely and professional manner
- Process order requests, answer questions, and address concerns in a positive and empathetic way
- Stay up-to-date with industry trends, product knowledge, and company policies to ensure excellent customer service
- Work effectively in a fast-paced environment, meeting productivity and quality standards
- Participate in training sessions, workshops, and meetings to develop skills and knowledge
Requirements:
- High school diploma or equivalent required; degree in communications, marketing, or related field preferred
- 1-2 years of customer service experience in a similar industry or role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving skills, attention to detail, and organizational abilities
Benefits:
- Competitive salary: $48,000 - $60,000 per year
- Opportunities for career growth and advancement
- Comprehensive training program
- Ongoing mentorship and support
How to Apply:Contact us at Peerless Marketing for more information about this exciting opportunity.
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