Receptionist - Part-Time 2nd Shift
4 weeks ago
At Carlton Senior Living, we are dedicated to providing exceptional care and services to our residents. We are seeking a highly skilled and compassionate Receptionist to join our team in Pleasant Hill, Martinez. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, and will play a vital role in creating a warm and welcoming environment.
Responsibilities- Welcome and direct visitors, family members, clients, or customers to the proper destination.
- Provide an exemplary first impression to residents, family members, associates, and customers while providing them with the correct information, direction, and/or resources.
- Answer all inquiries in a professional, clear, courteous, and energetic manner.
- Perform duties thoroughly and timely while maintaining a high level of customer service.
- Act as a resource about events and programs being conducted within the community and arrange for lunch or dinner guests, as well as guests of residents who may be staying in the community.
- Acts as a resource and problem solver for current residents, guests, family, and staff.
- Answer telephone calls and direct calls. Take accurate messages.
- Read and route incoming mail. Locate and attach appropriate files to correspondence to be answered by the employer.
- Arrange for required maintenance assistance.
- Organize and maintain resident files, correspondence, and other records.
- Under direction from the Associate Director/Executive Assistant or Executive Director, coordinates with the Activities Team about events taking place within the community and supports the Marketing team by helping with promotions, residents communications, and assembly of any printed information.
- Stays apprised of upcoming events, programs, or celebrations to inform and encourage residents and visitors to attend or participate. Can make reservations and arrangements as necessary.
- Maintains the Front Desk area in a neat and orderly fashion.
- Dress appropriately per company standards for professional front desk presentation.
- Monitors emergency call lights and alarms and responds appropriately.
- Follow company protocol in response to resident-related health and safety issues.
- Have an appreciation and understanding of the senior population.
- Passing a DOJ background clearance, receiving a health screening, and obtaining a negative TB test (all provided by the community).
- Minimum high school diploma or GED, or equivalent experience.
- Premium coverage for employee medical insurance.
- Flexible Spending Account (FSA).
- Dental, Vision, Short/Long-term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
- Generous vacation time and leave plans, as well as paid sick days and parental leave.
- Generous benefits like mental and emotional health support through our Employee Assistance Program, a 401K company match, gym and tuition reimbursements.
Carlton Senior Living is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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