Customer Service Representative

4 days ago

Norman, Oklahoma, United States First Fidelity Bank Full time
Job Details

Job Location: OK Norman Downtown - Norman, OK

Job Category: Customer Service

Description

We are seeking a highly skilled Customer Resolution Specialist to join our team at First Fidelity Bank. As a key member of our Contact Center, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities:

  • Provide prompt, courteous, and accurate service to clients via telephone, mobile app, and live chat.
  • Respond to client inquiries, requests, and concerns, and identify, research, and resolve issues using available systems and resources.
  • Maintain a friendly and outgoing personality to deal calmly with client problems and questions, and effectively de-escalate client issues using empathy and conflict resolution skills.
  • Process requests from internal and external clients, and quickly learn about Bank products, services, systems, policies, and procedures through ongoing training, self-study, and career development.
  • Utilize effective listening and discernment skills, ask need-defining questions, recognize client needs, and match them with appropriate products through sales or referrals, and apply appropriate taglines when offering Bank products and services.
  • Work well in a group setting, maintain a courteous and professional demeanor, and demonstrate effective teambuilding skills and contribute ideas and suggestions that benefit the team and clients.
  • Provide technical support for online banking and other Bank-wide products, assist clients with loan and new account applications, and input disputes for clients via telephone and internet.
  • Make outbound calls to clients concerning suspected fraudulent transactions, maintain the highly confidential nature of client information and records, and consistently support the Bank and its Mission, Vision, and Core Values.
  • Serve as support for the Virtual Bank, Banno, and Chat services, Treasury service clients, and other duties as assigned by the Customer Service Managers or Director.

Qualifications:

  • At least 1 year of previous banking and/or contact center experience required.
  • Previous experience with live chat communication is a plus.
  • High school diploma or equivalent required.

Requirements:

  • Exceptional listening skills and attention to detail to discern client needs.
  • Able to think, reason, and react quickly to formulate solutions and provide personalized client service.
  • Able to demonstrate empathy with client concerns.
  • Able to consistently handle a large volume of contacts via telephone or internet, deal with stressful situations, remain calm under pressure, and act in the Bank's best interest.
  • Courtesy, tact, and diplomacy are essential elements of the job.
  • Superior verbal communication skills.
  • Strong written communication and keyboarding skills.
  • Able to work independently with minimum supervision in a fast-paced environment.
  • Able to quickly gain knowledge and understanding of all Bank products and services offered.
  • Strong organizational skills that enable multiple tasks to be balanced.
  • Independent decision-making ability within defined guidelines.
  • Adapts quickly to change and remains flexible.
  • Able to maintain positive team spirit and communication.

  • Customer Service Representative

    2 weeks ago

    Norman, Oklahoma, United States Advanced Call Center Technologies, LLC. Full time

    Customer Service Representative Job DescriptionAt Advanced Call Center Technologies, LLC., we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key...

  • Customer Service Representative

    2 weeks ago

    Norman, Oklahoma, United States Advanced Call Center Technologies Full time

    Customer Service Representative Job DescriptionAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key...

  • Customer Service Representative

    1 month ago

    Norman, Oklahoma, United States Intuit - TurboTax Full time

    Unlock Your Potential as a TurboTax Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a love for helping others? We're seeking highly motivated individuals to join our team as TurboTax Customer Service Representatives.Key Responsibilities:Provide top-notch support...

  • Customer Service Representative

    1 month ago

    Norman, Oklahoma, United States Intuit - TurboTax Full time

    Unlock Your Potential as a TurboTax Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues with ease? We're seeking highly motivated and empathetic individuals to join our team as TurboTax Customer Service Representatives.Key Responsibilities:Provide top-notch...

  • Customer Service Representative

    4 days ago

    Norman, Oklahoma, United States Advanced Call Center Technologies Full time

    Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 month ago

    Norman, Oklahoma, United States Intuit - TurboTax Full time

    Unlock Your Potential as a TurboTax Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing top-notch support? We're looking for talented individuals like you to join our team as a TurboTax Customer Service Representative!Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Norman, Oklahoma, United States Intuit - TurboTax Full time

    Unlock Your Potential as a TurboTax Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues with ease? We're looking for talented individuals like you to join our team as a TurboTax Customer Service Representative.Key Responsibilities:Provide top-notch support to...

  • Customer Service Representative

    4 weeks ago

    Norman, Oklahoma, United States Amergis Full time

    Customer Service Representative Job DescriptionAmergis Healthcare Staffing is seeking a skilled Customer Service Representative to provide exceptional service and support to our customers. This individual will interact with customers to provide information in response to inquiries and handle/resolve complaints in a professional and timely manner.Key...

  • Customer Service Representative

    4 weeks ago

    Norman, Oklahoma, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our guests.Key ResponsibilitiesOperate all equipment and...

  • Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States Jonathan Quiñónez Insurance Agency Full time

    Job Title: Customer Service RepresentativeAbout Us:Jonathan Quiñónez Insurance Agency is a customer-focused insurance agency dedicated to delivering excellent service and creating long-lasting relationships with our clients. Our mission is to provide exceptional insurance solutions while supporting our clients in protecting what matters most.Job...

  • Customer Service Representative

    4 weeks ago

    Norman, Oklahoma, United States Amergis Full time

    About the RoleAmergis is seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch service and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProcess incoming calls and respond to customer inquiries in a...

  • Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating all equipment, stocking and rotating ingredients, preparing products, receiving and processing orders, counting inventory, and completing paperwork. You...

  • Customer Service Representative

    2 weeks ago

    Norman, Oklahoma, United States Integrated Power Services Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our Norman team at Integrated Power Services. As a key member of our service center, you will be responsible for providing exceptional customer service, managing contracts, and addressing various production, delivery, quality, and scheduling concerns for both the service center and...

  • Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States Integrated Power Services Full time

    Job DescriptionIntegrated Power Services (IPS) is seeking a skilled Customer Service Representative to join our team in Norman. As a key member of our service center, you will be responsible for providing exceptional customer service, managing contracts, and addressing various production, delivery, quality, and scheduling concerns for both the service center...

  • Customer Service Representative

    2 months ago

    Norman, Oklahoma, United States Courtyard Norman Full time

    Job SummaryCourtyard Norman is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest ServiceImmediately greet guests and...

  • Retail Customer Service Representative

    2 weeks ago

    Norman, Oklahoma, United States EZCORP Full time

    About EZCORPEZCORP is a leading provider of retail financial services, offering a unique and rewarding career path for individuals who are passionate about delivering exceptional customer service.Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales and customer...

  • Retail Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States Sam's Club Full time

    Job Summary:As a Retail Customer Service Representative at Sam's Club, you will play a vital role in ensuring our members have an exceptional shopping experience. Your primary responsibility will be to provide top-notch customer service, answering questions, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Norman, Oklahoma, United States TJ Maxx Full time

    Customer Service Associate Role at TJ MaxxWe are seeking a skilled Customer Service Associate to join our team at TJ Maxx. As a key member of our Loss Prevention team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide courteous and knowledgeable...

  • Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States Locke Supply Co Full time

    About the RoleWe are seeking a highly motivated and customer-focused Branch Associate to join our team at Locke Supply Co. As a key member of our branch staff, you will be responsible for providing exceptional customer service, offering product recommendations, and ensuring that our customers have the products they need when they need them.Key...

  • Customer Service Representative

    1 week ago

    Norman, Oklahoma, United States 7-Eleven Full time

    Key Responsibilities: Provide prompt, efficient, and courteous customer service to drive sales and customer satisfaction. Maintain a clean and customer-friendly environment in the store, adhering to health and safety standards. Ring sales and manage cash control to ensure accurate transactions and minimize losses. Perform regular cleaning activities to...