Fitness Enthusiast
2 months ago
We're seeking a motivated and customer-focused individual to join our team as a Team Member. As a key member of our team, you'll be responsible for delivering exceptional member experiences, providing top-notch customer service, and contributing to a positive and energetic work environment.
Key Responsibilities:- Member Experience: Greet members, prospective members, and guests with a smile, providing exceptional customer service and ensuring a positive experience.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members in, new member sign-ups, and providing tours.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred, but not required.
- Basic Computer Proficiency: Essential for performing front desk tasks.
- Passion for Fitness and Health: A must for delivering exceptional member experiences.
- Upbeat and Positive Attitude: Required for maintaining a positive and energetic work environment.
- Punctuality and Reliability: Essential for meeting member needs and expectations.
- Free Black Card Membership: Enjoy unlimited access to our clubs and amenities.
- Access to Company Audible Account: Stay entertained and informed with our exclusive content.
- Opportunities for Advancement: Grow your career with us and take on new challenges.
- Ongoing Leadership Training: Develop your skills and become a leader in our organization.
- Full-Time Employee Health Insurance: Protect your health and well-being with our comprehensive insurance plan.
- Free Staff Lunch Each Month: Enjoy a complimentary meal on us
- Personal Finance Class: Take control of your finances with our expert guidance.
- 401K with Up to 4% Match: Plan for your future with our generous retirement plan.
- Continual Standing and Walking: Required for performing front desk tasks and maintaining club cleanliness.
- Continual Talking: Essential for delivering exceptional member experiences and communicating with colleagues.
- Occasional Lifting: Up to 50 pounds may be required for club maintenance tasks.
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