Service Delivery Specialist

2 days ago


Sterling Heights, Michigan, United States Orkin Full time
About Orkin

Orkin, founded in 1901, is a global residential and business service provider dedicated to providing the most accurate, comprehensive, and efficient pest management services. With over 120 years of experience, we've built a reputation for excellence and are now seeking talented individuals to join our team.

Job Description

This role involves being a Subject Matter Expert and playing a pivotal role in ensuring every customer has an experience that exceeds their expectations. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros.

Responsibilities

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
  • Proficiently navigate our Windows-based and web-based system to track routes and optimize current and future schedules
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed
  • Use sharp listening skills and probing questions to identify customers' concerns and evaluate their needs

Benefits

  • Competitive earnings: $18.00 per hour
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave


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