Knowledge Management and Documentation Specialist

3 days ago


Sterling Heights, Michigan, United States Peraton Full time

Peraton is seeking a knowledgeable IT Support Specialist to join our team as a Technical Writer. In this role, you will be responsible for creating high-quality documentation that supports the success of our service desk analysts. With a strong background in technical writing and experience using ServiceNow, you will ensure that our knowledge base is accurate, up-to-date, and easily accessible to our teams.

The ideal candidate will have at least two years of experience in technical writing, with a focus on creating training manuals, user guides, process documents, job aids, knowledge base articles, FAQs, canned language or scripts. You will work closely with our contractors, leadership, and business stakeholders to document service delivery procedures and other knowledge resources. Your ability to track daily activity and provide transparency and information for weekly and monthly reports will enable you to achieve team productivity goals and deadlines.

We offer a competitive salary range of $94,300 - $147,200, based on experience and other factors. This position requires U.S. citizenship and an active SECRET Government Security Clearance. If you are a motivated self-starter with excellent communication skills, we encourage you to apply for this exciting opportunity.



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