Account Management Expert

2 days ago


Seattle, Washington, United States TurnPoint Technology Full time
About the Role:

We are seeking an experienced Technical Account Representative to join our team. As the administrative point person on the TurnPoint Service Desk team, you will be responsible for leading meetings with clients' stakeholders, reviewing tickets to identify items needing escalation or attention, and escalating VIP tickets.

You will work closely with the scrum master, project managers, and technicians to ensure that the client's inventory stays up to date and that we are proactive about ordering equipment to stay ahead of their hiring needs.

Key Responsibilities:
  • Customer Service Responsibilities:
  • Triaging customer requests over email and phone
  • Dispatching tasks to colleagues
  • Scheduling work with customers
  • Performing tech tasks as self-assigned and assigned by tech managers
  • Consulting with customers to determine the severity and impact of their issues
  • Acting as a liaison between clients and technical staff
  • Project Management:
  • Preparing for and running client meetings
  • Ensuring the success of tickets and projects
  • Working on various projects across departments
Salary Range:

$60,000 - $75,000 per year, depending on experience.

Benefits:

We offer a comprehensive benefits package, including 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, 401K eligibility after 6 months, and more.



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