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Technology and Automation Specialist

2 months ago

Irving, Texas, United States DEFENDERS Full time

Company Overview:

Defenders has been in the business of protecting lives and valuables since 1874. As a leading provider of smart home security solutions, we help safeguard and connect families, businesses, and commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, in the workplace, or on the go. Our mission is clear: we help protect lives for a living.

Job Summary:

The Technology and Automation Specialist will play a key role in enhancing our Learning and Development, Talent Management, Inclusive Diversity & Belonging (IDB), and Organizational Development & Effectiveness (collectively referred to as the TM/IDB Department) initiatives. By leveraging data-driven insights and efficient automation processes, this role will support strategic goals and foster cross-departmental collaboration.

Responsibilities:

  • Data Collection, Analysis, and Reporting:
    • Obtain and analyze data regarding TM/IDB efforts, using these insights to tell our team's story with data and critically reflect on how to demonstrate and amplify our impact on the organization.
    • Use statistical methods to identify trends and insights to support decision-making.
    • Develop and maintain dashboards using PowerBI, DAX, and PowerQuery M language, or manual methods if required, to visualize progress, performance, and areas for improvement.
    • Ensure dashboards are user-friendly and accessible to stakeholders at all levels. Provide actionable insights to support strategic initiatives and continuous improvement.
    • Maintain and manage in-house assessments such as 180 and 360 reviews, ensuring they are up-to-date and effectively utilized.
  • Workflow Automation:
    • Implement and manage automation processes using PowerAutomate to streamline workflows and enhance efficiency.
    • Design and optimize automation workflows for various processes within the department.
    • Utilize SharePoint lists and MS Forms for effective data collection, management, and process automation.
    • Automate transfer of data from non-Microsoft systems such as Oracle Cloud HCM.
  • LMS & Talent System Backup Support:
    • Provide backup support for the Learning Management System (LMS) and other talent systems to ensure smooth operation and maintenance.
    • Author new and update existing reports in Oracle Transactional Business Intelligence (OTBI).
    • Assist in troubleshooting and resolving system-related issues as needed.

Requirements:

  • Minimum of 3 years of experience in data analysis, reporting, and automation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Experience developing approaches to communicate product enhancements and changes to a broad audience in a way that supports understanding and adoption.
  • Experience with OTBI and Oracle HCM's Learning Management and Talent Management System are a bonus.

Work Environment:

This position will be based out of Defenders' Corporate HQ in Irving, TX and will follow a hybrid model (employees must be in the office a minimum of three days per week). Alternative location(s): Boca Raton, FL.

Defenders is an Equal Employment Opportunity (EEO) Employer.

We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Defenders strives to ensure every employee and applicant feels valued.