Retail Operations Supervisor

4 hours ago


Prescott Valley, United States TJ Maxx Full time
Job Summary

We are seeking a highly organized and detail-oriented Retail Operations Supervisor to join our team at TJ Maxx. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and maintaining a positive and productive work environment.

Key Responsibilities
  • Support store management in the execution of store-related administrative functions
  • Ensure an excellent customer experience by engaging and interacting with all customers
  • Maintain a clean and organized store, role-modeling outstanding customer service
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality
  • Take an active role in the hiring process and onboarding of new associates
  • Maintain associate personnel files and perform daily cash office functions
  • Support operations assistant store manager with scheduling, expense account monitoring, and supply inventory
  • Maintain proper associate coverage in service areas for a positive customer experience
  • Communicate accurately and effectively with management and associates
  • Provide and accept recognition and constructive feedback
  • Partner with management on associate training needs
  • Ensure adherence to all labor laws, policies, and procedures
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor
Requirements
  • Able to work a flexible schedule, including nights and weekends
  • Outstanding communication and organizational skills with attention to detail
  • Capable of multi-tasking and responding to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and maintain a positive and productive work environment
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.



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