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MST Case Manager III

2 months ago

Fredericksburg, Virginia, United States Allin Solutions LLC Full time
MST Case Manager III Job Description

We are seeking a highly skilled and compassionate MST Case Manager III to join our team at Allin Solutions LLC. As a senior-level case manager, you will provide advanced support for MST-related claimants, ensuring they receive appropriate care and guidance throughout the exam process.

Key Responsibilities:
  • Facilitate communication between QTC and AIS for MST cases, ensuring seamless coordination and timely resolution.
  • Serve as the main contact for MST-related claimants, providing empathetic and professional support throughout the exam process.
  • Screen MST cases received from Veterans Benefits Administration (VBA) through the QTC Case Specialist, reviewing scheduling information and making initial contact with the Veteran.
  • Monitor and manage claimant participation in provider care, ensuring compliance with all protocols and policies throughout the process.
  • Maintain thorough and accurate documentation of all case activities, ensuring records are complete and up-to-date for compliance purposes.
  • Display empathy, discretion, and care in interactions with claimants, recognizing the sensitivity of MST-related issues.
  • Prepare detailed, factual reports, including situational analysis, ensuring clarity and accuracy in documenting case progress.
  • Effectively manage daily schedules, coordinating multiple claimants and external service providers, ensuring timely and organized follow-up.
  • Establish and maintain effective communication and working relationships with diverse professionals involved in the claimant's care, including medical and support personnel.
  • Mentor and provide guidance to junior-level case managers (Levels 1 and 2), offering expertise and oversight when needed.
Required Competencies:
  • A minimum of two years of experience performing social service casework services equivalent to a Case Manager Level II, demonstrating exceptional performance and abilities; OR A bachelor's or master's degree in social work, social welfare, human services, or a related social or behavioral science field, plus one year of social service casework experience. Ability to establish working relationships and communicate effectively with a diverse range of professional personnel.
  • Strong verbal and written communication skills, with the ability to convey complex information clearly and accurately.
  • Experience in writing detailed and factual reports, including situational analysis when necessary.
  • Excellent organizational skills with the ability to manage daily activities and prioritize tasks effectively.
  • Accuracy in managing documentation and case records.
  • Demonstrated ability to coordinate and monitor the delivery of medical services.
  • Display empathy, care, and professionalism in all interactions with claimants.
  • Experience utilizing Microsoft Office Suite.
  • Prior experience as a Certified Nurse Aide or Case Manager.
  • Prior experience working in communities, healthcare, or social services.
  • Prior experience with the Department of Veterans Affairs (VA).
  • Must be a US Citizen and reside in the United States.