Senior MST Case Manager

4 weeks ago

Fredericksburg, Virginia, United States Allin Solutions LLC Full time
Job Title: Senior MST Case Manager

Job Summary:
The Senior MST Case Manager provides advanced support for MST-related claimants, ensuring they receive appropriate care and guidance throughout the exam process. This role involves coordinating complex service delivery from external providers, monitoring exam participation, and providing leadership in ensuring claimants receive compassionate, timely, and effective support from initiation to final resolution.

Key Responsibilities:
  • Facilitate all communication between QTC and AIS for MST cases.
  • Serve as the main contact for MST-related claimants, assisting them through each step of the exam process with empathy and professionalism.
  • Screening of MST cases received from Veterans Benefits Administration (VBA) through the QTC Case Specialist to review scheduling information and making initial contact with the Veteran.
  • Monitor and manage claimant participation in provider care, ensuring compliance with all protocols and policies throughout the process.
  • Maintain thorough and accurate documentation of all case activities, ensuring records are complete and up to date for compliance purposes.
  • Display empathy, discretion, and care in interactions with claimants, recognizing the sensitivity of MST-related issues.
  • Prepare detailed, factual reports, including situational analysis, ensuring clarity and accuracy in documenting case progress.
  • Effectively manage daily schedules, coordinating multiple claimants and external service providers, ensuring timely and organized follow-up.
  • Establish and maintain effective communication and working relationships with diverse professionals involved in the claimant's care, including medical and support personnel.
  • Mentor and provide guidance to junior-level case managers (Levels 1 and 2), offering expertise and oversight when needed.

Requirements:
  • A minimum of two years of experience performing social service casework services equivalent to a Case Manager Level II, demonstrating exceptional performance and abilities; OR A bachelor's or master's degree in social work, social welfare, human services, or a related social or behavioral science field, plus one year of social service casework experience. Ability to establish working relationships and communicate effectively with a diverse range of professional personnel.
  • Strong verbal and written communication skills, with the ability to convey complex information clearly and accurately.
  • Experience in writing detailed and factual reports, including situational analysis when necessary.
  • Excellent organizational skills with the ability to manage daily activities and prioritize tasks effectively.
  • Accuracy in managing documentation and case records.
  • Demonstrated ability to coordinate and monitor the delivery of medical services.
  • Display empathy, care, and professionalism in all interactions with claimants.
  • Experience utilizing Microsoft Office Suite.
  • Prior experience as a Certified Nurse Aide or Case Manager.
  • Prior experience working in communities, healthcare, or social services.
  • Prior experience with the Department of Veterans Affairs (VA).
  • Must be a US Citizen and reside in the United States.

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