Operations Associate
3 weeks ago
Cape Ann Savings Bank is seeking a highly skilled Banking Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our deposit operations.
Key Responsibilities- Monitoring and Processing: Monitor and address ACH and Check matters, including unposted items, stop payments, insufficient items, returns, reclamations, and chargebacks.
- ATM and Debit Card Management: Manage ATM and Debit card matters, including card orders, maintenance, hot cards, PIN reorders/changes, reconcilement, and fraud.
- Wire Transfer Operations: Oversee all aspects of wire transfers.
- Levies, Garnishments, and Subpoenas: Handle all aspects of levies, garnishments, and subpoenas.
- Digital Banking Platforms: Manage digital banking platforms, including online banking, mobile banking, bill pay, and telephone banking.
- Customer Correspondence: Provide excellent customer service through in-person, telephone, email, and mail correspondence.
- Additional Duties: Perform all other duties as assigned by management.
- Excellent Communication Skills: Possess excellent communication skills to effectively interact with customers and colleagues.
- Banking Knowledge: Have a thorough understanding of bank products and services.
- Education: High school diploma or equivalent is required.
- Experience: Previous experience in Deposit Operations is preferred.
Cape Ann Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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