Operations Associate

3 weeks ago


Rockport, Massachusetts, United States Cape Ann Savings Bank Full time
Job Summary

Cape Ann Savings Bank is seeking a highly skilled Banking Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our deposit operations.

Key Responsibilities
  • Monitoring and Processing: Monitor and address ACH and Check matters, including unposted items, stop payments, insufficient items, returns, reclamations, and chargebacks.
  • ATM and Debit Card Management: Manage ATM and Debit card matters, including card orders, maintenance, hot cards, PIN reorders/changes, reconcilement, and fraud.
  • Wire Transfer Operations: Oversee all aspects of wire transfers.
  • Levies, Garnishments, and Subpoenas: Handle all aspects of levies, garnishments, and subpoenas.
  • Digital Banking Platforms: Manage digital banking platforms, including online banking, mobile banking, bill pay, and telephone banking.
  • Customer Correspondence: Provide excellent customer service through in-person, telephone, email, and mail correspondence.
  • Additional Duties: Perform all other duties as assigned by management.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills to effectively interact with customers and colleagues.
  • Banking Knowledge: Have a thorough understanding of bank products and services.
Education and Experience
  • Education: High school diploma or equivalent is required.
  • Experience: Previous experience in Deposit Operations is preferred.

Cape Ann Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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