Pharmacy Operations Specialist
7 days ago
Job Description:
As a key member of our pharmacy team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy department.
Customer Experience:
- Engage with customers and patients, providing assistance with products and services, and resolving any issues that may arise.
- Model and share customer service best practices with colleagues to maintain a high level of service excellence.
Operations:
- Assist pharmacists in the practice of pharmacy, adhering to state, federal, and company policies.
- Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
Responsibilities:
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Assist pharmacists in scheduling and maintaining work flow.
- Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Additional Responsibilities:
- Register all related sales on assigned cash register, collect and handle cash as required.
- Process manual claims for third-party program prescription services in a timely and efficient manner.
- Lead Pharmacy Department inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals.
Requirements:
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Prefer to have prior work experience with Walgreens.
- Prefer basic math skills (counting, measuring, and weighing medications).
- Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
Walgreens is an equal opportunity employer.
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