Global Logistics Customer Service Expert

1 week ago


Minneapolis, Minnesota, United States Kuehne + Nagel Full time

Overview

Kuehne+Nagel is a leading logistics company with over 80,000 employees worldwide. We are looking for a highly skilled Air Logistics Customer Care Specialist to join our team.

About the Job

We offer a competitive salary of $45,000-$60,000 per year, depending on experience. Our ideal candidate will have at least 2 years of customer service experience and 1 year of data entry experience. As a Air Logistics Customer Care Specialist, you will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.

Your Key Responsibilities

  • Implement, support, and monitor Kuehne+Nagel Air Shipments
  • Coordinate all aspects of pick-up, including billing, rate quotation, and vendor invoice approval
  • Ensure scheduling of pickups and deliveries is executed correctly
  • Responsible for rating shipments/handling/storage correctly per SOP
  • Mandatory daily correspondence with overseas offices as necessary
  • Follow handling procedures, both physical and written, and document in client-level Quality Agreements, Service Level Agreements, and SOPs
  • Work closely with other departments to deliver high level of service to healthcare customers
  • Schedule Monday-Friday, 9am-5pm (flexibility to work overtime on weekends as needed)
  • Reports to the Air Logistics Customer Care Manager

Your Skills and Qualifications

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • 1+ years of data entry experience

Why Join Us?

Kuehne+Nagel offers a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment. With a strong focus on international career growth, this is an exciting opportunity to bring your skills to a stable and growing industry.



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