Desktop Support Specialist with Expert Technical Skills
1 week ago
As a Desktop Support Technician at Resource Logistics, you will be responsible for delivering high-quality technical support to end-users across various locations. Your expertise in desktop systems, operating systems, and diverse technical environments will enable you to effectively resolve service requests and incidents in a timely manner.
About the Role:
This role involves managing a team of technicians, overseeing reporting of Service Level Agreements (SLAs), adhering to SLA and contract requirements, and ensuring security compliance. You will also be responsible for installing and configuring desktops, laptops, mobile devices, and associated peripherals and software. Additionally, you will provide on-site technical assistance to end-users by visiting their desk locations and identifying potential issues that could adversely impact their experience. Furthermore, you will manage the ticket queue, ensure tickets are resolved and closed within the defined service level agreement, and coordinate with vendors for provision of end-user support.
Responsibilities:
- Manage a team of technicians across various locations.
- Oversee reporting of SLAs, adherence to SLA and contract requirements.
- Ensure security compliance.
- Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
- Provide on-site technical assistance to end-users by visiting their desk locations.
- Identify potential issues that could adversely impact end-user experience.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Coordinate with vendors for provision of end-user support.
Requirements:
To succeed in this role, you will need excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices is essential. Additionally, you should be able to install software for and troubleshoot a wide range of applications. CompTIA A+ certification or equivalent certification is desirable. You must be flexible for traveling to remote sites or clusters and able to lift weight up to 30lbs at waist level.
Estimated Salary Range: $65,000 - $90,000 per annum.
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