Technical Support Specialist

7 days ago


Marquand, Missouri, United States Hickory Treatment Center Full time

Hickory Recovery Network is setting the benchmark in mental health care, delivering personalized care and ensuring access to the best support and treatment.


Estimated Salary: $50,000 - $70,000 per year


We offer a fast-paced environment where you can provide exceptional technical support to our team. As a Technical Support Specialist, you will be the first point of contact for technical support, resolving user-reported problems and documenting incident resolutions in the help desk knowledge base.


Key Responsibilities:

  • Serve as the first point of contact for technical support, addressing issues related to hardware, software, and applications.
  • Resolve a wide range of user-reported problems using available tools, adhering to established support procedures and policies.
  • Travel to various office locations and client sites to provide onsite support, when necessary.
  • Document incident resolutions in the help desk knowledge base.
  • Escalate complex issues to appropriate support team members in a timely manner.
  • Manage and track IT equipment, ensuring proper inventory and condition.
  • Conduct user training sessions to improve their understanding of company systems and software.
  • Participate in an on-call rotation for after-hours support.
  • Work on various IT projects, contributing to planning, implementation, and successful completion.

Job Qualifications:

  • Minimum of 1 year of professional experience in a help desk or technical support role.
  • In-depth knowledge of computer systems, networks, and various software environments.
  • Experience in supporting Office 365 or other Office suites, Windows 10, Apple iOS, and printer setups.
  • Strong multitasking abilities, attention to detail, and a commitment to high-quality work.
  • Proven track record of maintaining strong work ethics in diverse environments.
  • Excellent problem-solving, multitasking, and communication skills.
  • Excellent verbal and written communication skills.
  • Exhibits a positive attitude and professionalism, especially in challenging situations.
  • Willingness to travel as required to provide support at different sites.


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