Technical Support Specialist
7 days ago
Hickory Recovery Network is setting the benchmark in mental health care, delivering personalized care and ensuring access to the best support and treatment.
Estimated Salary: $50,000 - $70,000 per year
We offer a fast-paced environment where you can provide exceptional technical support to our team. As a Technical Support Specialist, you will be the first point of contact for technical support, resolving user-reported problems and documenting incident resolutions in the help desk knowledge base.
Key Responsibilities:
- Serve as the first point of contact for technical support, addressing issues related to hardware, software, and applications.
- Resolve a wide range of user-reported problems using available tools, adhering to established support procedures and policies.
- Travel to various office locations and client sites to provide onsite support, when necessary.
- Document incident resolutions in the help desk knowledge base.
- Escalate complex issues to appropriate support team members in a timely manner.
- Manage and track IT equipment, ensuring proper inventory and condition.
- Conduct user training sessions to improve their understanding of company systems and software.
- Participate in an on-call rotation for after-hours support.
- Work on various IT projects, contributing to planning, implementation, and successful completion.
Job Qualifications:
- Minimum of 1 year of professional experience in a help desk or technical support role.
- In-depth knowledge of computer systems, networks, and various software environments.
- Experience in supporting Office 365 or other Office suites, Windows 10, Apple iOS, and printer setups.
- Strong multitasking abilities, attention to detail, and a commitment to high-quality work.
- Proven track record of maintaining strong work ethics in diverse environments.
- Excellent problem-solving, multitasking, and communication skills.
- Excellent verbal and written communication skills.
- Exhibits a positive attitude and professionalism, especially in challenging situations.
- Willingness to travel as required to provide support at different sites.
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