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Customer Service Representative

2 months ago

Vestal, New York, United States Casella Waste Systems Full time
Job Summary

The Customer Care Representative provides exceptional service to our customers by responding to a high volume of inbound customer inquiries and requests. The incumbent actively engages customers to ensure complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.

Key Responsibilities
  • Responds to customer inquiries and requests in a timely and professional manner.
  • Engages in active listening with customers to understand their needs and concerns.
  • Provides accurate and efficient solutions to customer issues.
  • Builds rapport with customers and establishes trust through effective communication.
  • Utilizes job-specific software and tools to address customer inquiries and requests.
  • Meets or exceeds call center metrics while providing excellent customer service.
  • Participates in training and learning opportunities to expand knowledge of the company, products, and services.
Education and Experience

The successful candidate will have a high school diploma or equivalent, 2-4 years of customer service or inside sales experience, and a demonstrated ability to work as part of a team in a collaborative environment.

Attributes

A positive, team-oriented individual who is curious, attentive, and results-oriented with the ability to see the larger picture while focusing on detailed information.