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Customer Experience Representative

1 month ago

Vestal, New York, United States Weis Markets Full time
Job Title: Customer Experience Associate

Weis Markets is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Provide excellent customer service by greeting customers, answering questions, and resolving concerns in a polite and professional manner.
  • Operate front-end scanning equipment and cash registers, performing all related check-out procedures, including bagging merchandise and placing items in customers' carts.
  • Maintain accuracy during transactions, ensuring customers are charged for all items and proper funds are collected, including cash, checks, electronic payments, and coupons.
  • Maintain knowledge of weekly ads, marketing promotions, and store layouts to answer customer questions.
  • Responsible for general sanitation in the department, following cleaning schedules and department guidelines to ensure work areas, equipment, counters, display cases, etc. are well-maintained, clean, and meet all health and OSHA requirements.
  • Ensure smooth function of the department and store by cooperating with co-workers and supervisors, and continuously improving job performance.
  • Responsible for utilizing all company-provided Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
  • May also be called upon to assist in other departments.
Requirements:
  • Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
  • No prior experience required.
Weis Markets is an Equal Opportunity Employer:

Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.