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Customer Service Representative
2 months ago
Job Title: Branch Administrative Support
Job Summary:
Hercules Industries is seeking a highly organized and detail-oriented Branch Administrative Support to join our team. As a key member of our commercial division office, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our branch.
Key Responsibilities:
- Customer Service: Answer incoming calls in a professional manner, determine the purpose of callers, and forward calls to the appropriate personnel or department.
- Administrative Support: Receive, sort, and route mail, coordinate schedules for the conference room, and perform other clerical duties as needed, such as filing, photocopying, collating, etc.
- Office Management: Monitor office supplies, place orders when necessary, and maintain the office in an organized and professional manner.
- Financial Management: Prepare and edit reports for the branch operation manager to review, print and mail invoices, resolve and reconcile cash and credit card sales, and prepare deposits for money received for payment on account.
- Communication: Assist in researching pick tickets as needed by audits, place and work open warranty tickets, and work accounts payable bucket, create purchase orders.
Requirements:
- Education: High School diploma or GED equivalent required, two years of relevant experience, or any combination of education and experience that demonstrates the ability to perform essential duties and responsibilities.
- Skills: Intermediate experience with MS Office, including Word, Excel, and Outlook, familiarity with office machines, and strong communication and organizational skills.
- Language: Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
- Mathematical Skills: Ability to perform mathematical calculations required to accurately complete assigned tasks.
- Computer Skills: Intermediate level knowledge of Word Processing software and Spreadsheet software.
Work Environment:
- The noise level in the work environment is usually moderate but may be loud on occasion.
- This is a fast-paced environment.
Disclaimer: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Hercules Industries is an equal opportunity employer.
