Eviction Prevention Specialist

3 weeks ago


Dayton, Ohio, United States VineBrook Homes, LLC Full time
Eviction Prevention Specialist

VineBrook Homes, LLC is seeking a highly organized and detail-oriented Eviction Prevention Specialist to join our team. As a key member of our Collections Department, you will be responsible for communicating with residents and external legal representation to resolve eviction cases in a timely and efficient manner.

Key Responsibilities:

  • Communicate with residents via phone, email, and other company-approved methods to resolve eviction cases
  • Communicate with external legal representation via phone, email, and other company-approved methods to assist and direct effectively pursuing a favorable outcome for the eviction cases
  • Demonstrate professional and courteous communication to others at all times
  • Review correspondence or notices regarding payment discrepancies, outstanding balances, and any other necessary communication from residents, attorneys, and internal departments
  • Take detailed notes of conversations and update records for future reference and overall team transparency
  • Work closely with external legal representation to obtain and provide documentation required for legal proceedings
  • Manage and resolve potential eviction cases within the management platform in a timely manner across various resolution outcomes

Requirements:

  • Strong aptitude with computers, internet, network phone systems
  • Strong negotiation and communication skills
  • Capability to perform general office duties such as answering phones and emails, making outbound calls, and routine correspondence
  • Attention to detail and willingness to follow proper policy and procedures
  • Understanding or ability to learn jurisdictional requirements pertaining to evictions, and experience with computerized accounting systems, Microsoft Office software, and standard office equipment (copiers, calculators, computers)

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • The opportunity to work with a leading company in the industry

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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