Customer Service Representative

2 weeks ago

Columbus, Ohio, United States CarMax Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at CarMax. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by acting as a liaison between the customer and retail technician.

Key Responsibilities:

Meet and greet all service customers in a friendly manner, conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments.

Create repair orders and route work to technicians.

Obtain accurate estimates and approvals for Extended Service Policy claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts, and sublet documentation for billing.

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collect service payments and manage cash, including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician.

Ensure all customer concerns are addressed and resolved in a timely manner.

Requirements:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret, and transcribe data to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax-provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.

Adhere to all CarMax policies, including but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Representative

    5 days ago

    Columbus, Ohio, United States Acro Service Corporation Full time

    Job DescriptionAt Acro Service Corporation, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    5 days ago

    Columbus, Ohio, United States Capital City Appliance Service, Inc. Full time

    At Capital City Appliance Service, Inc., we are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.As a Customer Service Representative, you will be the first point of contact for our...

  • Customer Service Representative

    6 days ago

    Columbus, Ohio, United States Carmax Full time

    Customer Service RepresentativeAt Carmax, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Meeting and greeting all service customers in a friendly mannerAssisting Service/Customer Operators with incoming service callsInterviewing and documenting customer...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our guests. This includes greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Randstad Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Responsibilities:Respond to...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States American Leak Detection - Columbus, OH Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at American Leak Detection in Columbus, OH.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, answering service calls, and accurately...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with every interaction.Key Responsibilities:Greet customers with a warm and...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Ohio State Gov Full time

    Customer Service RepresentativeAs a Customer Service Representative at the State of Ohio, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:Responding to customer inquiries and resolving issues in a timely and professional mannerProviding information and assistance to customers to help them...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Ohio Department of Workers' Compensation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their...

  • Customer Service Representative

    6 days ago

    Columbus, Ohio, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing top-notch service and support to our clients, handling various customer inquiries about financial products, and offering expert...

  • Customer Service Representative

    6 days ago

    Columbus, Ohio, United States FASTSIGNS #51701 Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS #51701. As a Customer Service Representative, you will be the initial contact with current customers as well as prospective customers.Key Responsibilities:Work with customers via email, telephone, and...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    BWC Customer Service Representative Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused BWC Customer Service Representative to join our team. As a BWC Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    6 days ago

    Columbus, Ohio, United States T.J. Maxx Full time

    Customer Service RepresentativeAt T.J. Maxx, we're looking for a Customer Service Representative to join our team. As a Loss Prevention Customer Service Associate, you'll provide excellent service to internal and external customers, engage with customers to create a positive shopping environment, and observe proper checkout procedures to prevent theft. If...

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Penske Full time

    Job SummaryPenske is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming sales and customer service calls in a busy Corporate Sales Center.Key ResponsibilitiesHandle incoming sales and customer service calls in a professional and courteous...

  • Customer Service Representative

    5 days ago

    Columbus, Ohio, United States Wing Assistant Full time

    Customer Service Representative Job DescriptionWe are looking for a skilled Customer Service Representative to join our team at Wing Assistant. As a Customer Service Representative, you will be responsible for managing inbound and outbound calls, resolving customer concerns effectively and efficiently, and building sustainable relationships and trust with...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States Sutherland Global Services Full time

    We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Sutherland Global Services. As a Customer Service Representative, you will be responsible for delivering exceptional service to customers who call in looking for answers to questions. You will work with leading technologies and systems while having a dedicated...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Randstad Full time

    Job Title: Call Center RepresentativeRandstad is seeking a highly skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Dawson Full time

    Job Summary Dawson is seeking a skilled Customer Service Representative to join our team in Columbus, Ohio. This is a temp to hire position with a competitive hourly rate of $22.00-$24.00. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing credit card payments, and creating customer receipts....

  • Customer Service Representative

    1 month ago

    Columbus, Ohio, United States Rose International Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Rose International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    3 weeks ago

    Columbus, Ohio, United States Wing Assistant Full time

    Customer Service RepresentativeWing Assistant is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage inbound and outbound calls to resolve customer concerns...