Branch Manager

2 weeks ago

Manassas, Virginia, United States Cummins Full time
Job Title: Branch Manager

We are seeking a highly skilled and experienced Branch Manager to lead our team in Manassas, VA.

Key Responsibilities:
  • Optimize Branch Performance: Manage branches through effective leadership and oversee all functions and financial metrics to ensure optimal performance and profitability.
  • Strategic Planning: Develop and manage the Annual Operating Plan with input from Business Development and Branch Managers to align business activities with strategic goals.
  • Monitoring Business Metrics: Track balanced scorecards, profit and loss metrics, and asset metrics to maintain financial health and operational efficiency.
  • Driving Business Growth: Manage annual marketing and sales plans, and develop new business relationships and alliances to support business expansion and market penetration.
  • Enhancing Customer Satisfaction: Manage customer satisfaction through programs like Net Promoter Score and Lens of the Customer to foster a culture of exceptional customer service.
  • Improving Operational Efficiency: Handle warranty submissions and rejections, and implement improvements based on Repair Event Cycle Time to enhance service quality and efficiency.
  • Ensuring Compliance: Oversee health, safety, and environmental standards and audits to ensure compliance and promote a safe working environment.
  • Developing Talent: Recruit, develop, motivate, and retain high-quality customer service employees, and manage work plans and Individual Development Plans for Branch Managers to build a strong, capable team.
Requirements:
  • Financial acumen: Interpret and apply understanding of key financial indicators to make better business decisions.
  • Builds effective teams: Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Business insight: Apply knowledge of business and the marketplace to advance the organization's goals.
  • Communicates effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus: Build strong customer relationships and deliver customer-centric solutions.
  • Demonstrates self-awareness: Use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops talent: Develop people to meet both their career goals and the organization's goals.
  • Drives engagement: Create a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Drives results: Consistently achieve results, even under tough circumstances.
  • Manages conflict: Handle conflict situations effectively, with a minimum of noise.
  • Influence the Health, Safety and Environmental Culture: Champion positive health and safety behaviors by influencing leaders and employees to create the right environment.
  • Service Capability, Capacity and Coverage: Apply the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyze service capability metrics to identify, prioritize, and resolve channel development opportunities within the service network.
  • Values differences: Recognize the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
  • College, university, or equivalent degree in Business Administration, Engineering, or related subject required.
  • Six Sigma Green Belt certification or Sponsor certification required.
Qualifications:
  • Significant relevant experience required, including managerial and budgetary experience.

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