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Patient Services Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Representative - Unit Coordinator to join our team at Connections Health Solutions. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth and efficient functioning of our unit.
Key Responsibilities- Individual Registration and Insurance Verification: Register individuals for services, verify Medicaid eligibility, health plan enrollment, and other third-party insurance confirmations.
- Clinical Team Collaboration: Work closely with the clinical team to communicate any concerns regarding an individual's psychiatric or medical presentation to the appropriate discipline.
- Visitor and Security Management: Greet and receive visitors, maintain security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.
- Electronic Health Record Management: Accurately oversee and update the episode of care in the Electronic Health Record (EHR). Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.
- Clinical Records and Communication: Obtain and manage clinical records/documents as requested. Communicate relevant information to physicians, nurses, and clinical team members. Coordinate with other providers to facilitate discharges and transfers.
- Involuntary Process Assistance: Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.
- Unit Operations and Supplies: Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.
- Customer Service and Support: Promote a welcoming environment through excellent customer service. Serve as a resource for families, visitors, and vendors, addressing their needs and inquiries.
- Telephone Management: Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.
- High School Diploma or Equivalent
- 1 year of exceptional service customer service-oriented work experience
- 3 years of clerical experience
- Current Notary or have the ability to become a notary within the first 90 days
- Must be able to perform Safe Clinch patient restraint techniques
- Must pass the following background checks: Child Abuse Clearance, FBI Criminal Background Check, Pennsylvania State Police Criminal Record Check, Level 1 Fingerprint clearance card
- Previous behavioral health experience
- Full-time employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
- CHS pays for Basic Life, AD&D, Short and Long-Term Disability
- Voluntary Life insurance option for employees and their families
- Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
- Flexible Spending Accounts (health care and dependent care)
- 401k company match after 6 months (50% of deferrals up to 6% of compensation)
- Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
