Desktop Support Analyst

4 hours ago

Richmond Virginia, United States Estes Forwarding Worldwide Full time
Job Summary:

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. As a Desktop Support Analyst, you will be responsible for providing technical hardware and software support for end-users from support staff to top executive management.

Responsibilities:

• Provide technical hardware and software support for end-users
• Responsible for the routine maintenance and support of standard hardware/software technology in use at the company
• Assist in technical upgrading and maintaining of entire desktop systems
• Install, configure, test, monitor, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers
• Receive and respond to incoming calls, pages, and/or emails regarding desktop problems
• Track distribution and disposition of desktop peripheral equipment and software
• Support and promote company core values
• Comply with Company C-TPAT and TSA security procedures
• Must be able to work extended hours, weekends, and holidays based upon business need
• Regular attendance is required
• Perform other duties as assigned

Qualifications:

• Minimum of at least one acceptable technical certification and/or Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience
• Technical aptitude and experience as it relates to PC hardware and LAN technologies
• Experience with Microsoft Windows 7 and MS Office are highly desirable
• Experience with VOIP (Polycom phones) and iPhones is desirable
• Demonstrated track record and eagerness to learn new technology
• Demonstrated technical aptitude and knowledge
• Demonstrated solid customer service skills
• Strong quality focus with good follow-through and accuracy
• Demonstrated self-starter and independent worker
• Team-oriented focus
• Attention to detail and organization skills
• Solid interpersonal and communications skills
• Must be mentally and emotionally capable of handling a high stress environment
• Must be eligible to work in the United States
• Must possess intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications
• Proven competence to communicate clearly and persuasively with all levels of an organization required. Proven ability to handle difficult conversations. Honest, sincere, and consistent in communications
• A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must. Very strong problem-solving and analytical skills and should be a methodical and systemic thinker

What We Offer:

• Competitive pay and comprehensive benefits package
• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Equal Opportunity Employer:

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran. We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

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