Professional Bank Relationship Manager

5 days ago


Concord, New Hampshire, United States Citizens Full time
Role Overview

We are seeking a highly motivated and customer-centric individual to join our team as a Professional Bank Relationship Manager. As the face of our branch, you will be responsible for building lasting relationships with customers and providing trusted advice to help them achieve their financial goals.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their financial needs and provide tailored solutions.
  • Use your exceptional communication and problem-solving skills to recommend and assist customers with financial solutions, including planning for the future, buying a home, or opening a new credit card.
  • Collaborate with partners in Wealth Management, Mortgage, and Business Banking to help customers with more complex financial needs.
  • Make outbound calls to acquire new customers and schedule financial checkup appointments to stay ahead of customers' evolving needs.
Requirements
  • High School degree or GED required.
  • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
  • Ability to effectively ask questions and identify needs to improve the customer relationship.
  • Proven success with building relationships, recommending, and referring products and services through in-person and phone interactions.
  • Demonstrated skills in using digital technology to support business goals.
  • Aptitude to problem solve and provide solutions to customer issues.
  • Recognized ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
  • Self-motivated, confident, and able to multitask effectively.
  • Ability to work branch hours, which may include weekends and evenings.
Benefits
  • Meaningful work and relationships – You'll help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or helping them realize their long-term financial goals.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, rewards, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning, and development resources.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental, and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

$21-$26 per hour



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