Member Service Associate

3 days ago


Fayetteville, North Carolina, United States Fort Liberty Federal Credit Union Full time
Job Title: Member Service Associate

Fort Liberty Federal Credit Union is seeking a highly skilled and detail-oriented Member Service Associate to join our team. As a Member Service Associate, you will be responsible for providing exceptional customer service to our members, handling financial transactions, and promoting our credit union's products and services.

Key Responsibilities:
  • Process financial transactions, including loan payments, share deposits, and withdrawals, in a timely and efficient manner.
  • Provide excellent customer service to members, answering their questions and addressing their concerns.
  • Interview members and potential members to discuss our credit union's products and services, and provide recommendations to meet their financial needs.
  • Work in a fast-paced environment, handling multiple priorities and tasks simultaneously.
  • Maintain accurate and up-to-date records of member transactions and interactions.
  • Comply with all relevant laws, regulations, and policies, including the Bank Secrecy Act and the Federal Trade Commission's Red Flags Rule.
Requirements:
  • High school diploma or equivalent required.
  • 6-12 months of cash handling and customer service experience preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Ability to work in a team environment and maintain confidentiality when handling sensitive information.
  • Basic math skills and an aptitude for figures.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our members.


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