Pastry and Cake Specialist

1 week ago


Peoria, Arizona, United States Kroger Full time

Job Overview

Deliver an exceptional shopping experience by providing outstanding service. Ensure a safe and tidy environment that encourages customer loyalty.

Support the department manager in achieving sales and profitability targets while adhering to established quality assurance standards.

Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

  • Foster an atmosphere that makes customers feel valued and appreciated by addressing inquiries about products available in the department and throughout the store.
  • Acquire and maintain comprehensive knowledge of products sold in the department to effectively respond to questions and offer recommendations.
  • Provide product samples to assist customers in discovering new items or products they are interested in; prepare bakery items, including custom wedding cakes, using appropriate bakery tools.
  • Suggest bakery products to customers to ensure they receive the items they desire.
  • Assess product quality to guarantee freshness; monitor sell-by dates and take necessary actions; operate all bakery equipment such as refrigerators, freezers, and ovens in accordance with company policies.
  • Decorate cakes, pastries, cupcakes, cookies, and other baked goods.
  • Label, stock, sign, and manage inventory of department merchandise.
  • Report any discrepancies in product ordering or shipping to the department manager.
  • Familiarize yourself with the store layout to assist customers in locating products; stay informed about current, upcoming, seasonal, and special promotions.
  • Maintain awareness of inventory and stocking conditions, noting any discrepancies.
  • Comply with all local, state, and federal health and safety regulations.
  • Ensure adherence to all current merchandising, customer service, labor control, expense and supply management, loss prevention, maintenance, safety, food safety, and customer engagement policies.
  • Reinforce safety initiatives by following safety protocols and identifying unsafe conditions to notify store management.
  • Conduct preventive maintenance by inspecting equipment and alerting the appropriate department or store manager regarding any items needing repair.
  • Report all safety risks, issues, and illegal activities, including theft or fraud; inform management of any customer or employee incidents.
  • Must be capable of performing the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Requirements

  • Ability to manage stressful situations effectively.
  • Basic mathematical skills.
  • Strong communication abilities.
Preferred Qualifications

  • Proficiency in a second language: speaking, reading, and/or writing.

About Us

Fry's Food Stores, part of The Kroger Company since 1983, proudly serves customers across numerous locations.

As a member of the Kroger family, we are dedicated to uniting diverse teams with a shared passion for food and community, all with the goal of nourishing the human spirit.

With a legacy of innovation, we strive to create remarkable experiences for our customers, communities, and each other, with food at the center of it all.


Here, people are our priority.

We aim to provide the resources you need to craft your own path to success in both your career and personal life.

We are committed to nurturing your future by offering the support and opportunities necessary for growth. If you are compassionate, purpose-driven, and eager to learn, your potential is limitless.

Whether you are looking for a part-time role or a new career direction, we have a fresh opportunity waiting for you.
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