Senior Member Service Representative Floater

3 weeks ago


Auburn Hills, Michigan, United States InTouch CU Full time
Job Summary

Welcome to InTouch Credit Union, where we're seeking a highly skilled Senior Member Service Representative Floater to join our team. As a key member of our staff, you will provide exceptional customer service, promote our products and services, and contribute to the growth and success of our organization.

Key Responsibilities
  • Customer Service: Provide courteous, friendly, and professional assistance to our members, responding to their inquiries and resolving issues in a timely and efficient manner.
  • Product Promotion: Identify and recommend products and services that meet the financial needs of our members, enhancing their overall banking experience.
  • Community Outreach: Develop relationships with community groups, businesses, and Select Employer Groups (SEGs) to promote our products and services, increasing our visibility and reach.
  • Sales and Service Goals: Meet or exceed sales and service goals, driving revenue growth and member satisfaction.
  • Adherence to Policies: Adhere to Credit Union policies, procedures, and regulations, ensuring compliance and maintaining a high level of professionalism.
Requirements
  • Education: High school degree or equivalent; some college-level coursework preferred.
  • Experience: Minimum two years' experience in the financial industry, with a focus on consultative financial services, retail banking sales, and proven success in establishing new clients and deepening existing relationships.
  • Skills: Working knowledge of Microsoft Office and Windows, basic knowledge of software applications, and compliance with Federal Bank Secrecy and Money Laundering rules.
Physical Requirements

This role requires the ability to stand or sit for long periods, lift up to 10 pounds, and perform other physical activities as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Salary: $26.10 to $27.55 per hour, with opportunities for advancement and professional growth.



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