Customer Experience Specialist

4 weeks ago


Mansfield, Ohio, United States Fun Center Full time
Job Overview

At Fun Center, we're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

As a Customer Experience Specialist, you will be the face of Fun Center, interacting with customers from the moment they walk into our showrooms or reach out to us through social media. Your goal will be to educate and excite our guests about our innovative products and services, providing a tailored experience based on their interests and agenda.

Responsibilities

  • Engage with customers promptly and personally, ensuring they feel welcome and supported throughout their shopping experience
  • Develop a deep understanding of our customers' needs and preferences, creating a robust customer profile to inform our sales and marketing efforts
  • Provide expert advice and guidance on our products and services, helping customers make informed purchasing decisions
  • Identify opportunities to upsell and cross-sell our products and services, driving revenue growth and customer satisfaction
  • Collaborate with our sales and marketing teams to develop and implement effective sales strategies and promotions
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving any issues that may arise

Requirements

  • Proven customer service experience, with a strong track record of delivering exceptional customer experiences
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong product knowledge, with the ability to stay up-to-date on industry trends and developments
  • Ability to work evenings and weekends, as required
  • Must have and maintain a valid driver's license and an acceptable and safe driving record
  • Legal right to work in the United States

Company Description

Fun Center is a family-owned and operated business with 40 years of experience in the retail, new construction, service, and maintenance of premium pools and hot tubs. Our mission is to improve the wellness of individuals and reconnect families by creating memorable experiences through our products and services.


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