Account Associate
6 days ago
Key Responsibilities:
- Assist customers with their insurance needs by providing accurate and timely information.
- Process policy changes and updates in the system.
- Handle incoming calls and emails from customers regarding policy inquiries and claims.
- Collaborate with team members to resolve customer issues and ensure customer satisfaction.
- Maintain accurate customer records and update information as needed.
- Stay up-to-date with insurance products and industry trends to effectively assist customers.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to resolve customer issues in a professional and efficient manner.
- Knowledge of insurance products and industry trends.
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