Account Associate

6 days ago


Cromwell, Connecticut, United States State Farm Insurance Full time
Job Summary: As a State Farm Insurance Account Associate, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include assisting customers with their insurance needs, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain accurate customer records and stay up-to-date with insurance products and industry trends to effectively assist customers. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this role.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.

Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to resolve customer issues in a professional and efficient manner.
  • Knowledge of insurance products and industry trends.

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