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Guest Services Supervisor

2 months ago

Islamorada, Florida, United States Amara Cay Resort Full time

Property Overview:

Amara Cay Resort is a breathtaking oceanfront destination nestled in the beautiful Florida Keys. As a candidate, you will have the chance to become part of a dedicated team focused on delivering exceptional guest experiences in a tropical setting. The resort boasts modern facilities, lush gardens, and stunning ocean vistas, creating a perfect work atmosphere. With various roles available, including front desk, housekeeping, food and beverage, and more, there are ample opportunities for professional development and advancement. As a member of the Amara Cay team, you will work in a vibrant, guest-oriented environment, providing outstanding service to visitors from around the globe. Be part of crafting unforgettable experiences for our guests and contribute to our passionate team at Amara Cay Resort.

Position Summary:
Amara Cay Resort is where relaxed luxury meets spectacular ocean views. Imagine swaying palm trees, a sparkling beachfront zero-entry pool, and lush tropical landscapes. Amara Cay features 110 tropical-themed oceanfront rooms and suites, a lively Tiki Bar, a coastal-inspired restaurant, event spaces, exciting watersports, marina slips, wellness activities, beachfront yoga, and more.

Amara Cay Resort is more than just a hotel; it is a sanctuary for the soul. Become part of something greater, where guest satisfaction is our collective mission.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service inquiries.
  • Inspire and guide the front desk team to deliver exceptional customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Train and onboard new front desk personnel.
  • Ensure accuracy and completeness of guest reservations and billing details.
  • Collaborate with other departments to resolve guest issues and enhance overall experiences.
  • Maintain a tidy and organized front desk area.
  • Monitor compliance with hotel policies and procedures.

Step into the role of Front Desk Supervisor and elevate your hospitality career. With your leadership abilities and enthusiasm for service, you will motivate and empower our front desk team to create memorable stays for our esteemed guests.

Qualifications:

  • Previous cash handling experience is essential.
  • High School diploma or G.E.D. equivalent.
  • Effective communication skills with the public and fellow team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months of front desk experience.
  • Strong computer proficiency.
  • Flexible availability, including nights and weekends.

Benefits:
Davidson Hospitality Group is a recognized, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for renowned brands, Davidson offers a unique management style that combines personalized service with the expertise of a larger organization. Our commitment to delivering value is reflected in our comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching.
  • Daily complimentary lunch.
  • Free transportation services.
  • Weekly complimentary coffee.

Working at Davidson is a unique experience. It transcends a typical job; it is a calling. Here, every role contributes to redefining the quality of hospitality we provide to our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.