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Service Lane Coordinator

2 weeks ago

Lee's Summit, Missouri, United States Luther Mazda of Lee's Summit Full time
Key Responsibilities:

The Service Advisor will be responsible for:

  1. Managing the flow of vehicles through our service lane, ensuring prompt, courteous, and effective service delivery.
  2. Providing expert support to customers via phone or in-person inquiries, preventing miscommunication and ensuring a smooth resolution process.
  3. Maintaining accurate records and inventory levels, ensuring seamless communication with technicians and other stakeholders.
  4. Collaborating with our team to develop and implement process improvements, enhancing overall efficiency and customer satisfaction.

Requirements and Qualifications:

  • Proven experience in customer-facing roles, with a focus on delivering exceptional service and resolving complex issues.
  • Strong organizational and time management skills, combined with excellent communication and interpersonal abilities.
  • Ability to lead and manage others effectively, while maintaining a positive attitude and professionalism.
  • Commitment to ongoing learning and professional growth, with a willingness to adapt to changing priorities and requirements.

Benefits and Rewards:

  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Retirement savings plan with employer matching contributions.
  • Flexible spending account (FSA) for healthcare expenses.
  • Lifetime insurance coverage.
  • Paid vacation days and holidays.
  • Employee discount on vehicle purchases.
  • Ongoing training and development opportunities for professional growth and advancement.