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IT Operations Manager

2 months ago

Hemlock, Michigan, United States Corning Full time

Requisition Number: 64481

Company Overview: Corning is essential to advancement in the sectors we influence and the world we inhabit.

We create transformative technologies through materials science. Our scientific and manufacturing prowess, insatiable curiosity, and dedication to meaningful innovation position us at the forefront of how the world interacts, operates, learns, and lives.

Our ongoing commitment to research, development, and innovation ensures we are always prepared to tackle the most challenging issues alongside our clients.

Role Overview: The IT Operations Manager is tasked with overseeing the technological operations within the manufacturing facility. This position guarantees the uninterrupted operation and high availability of IT systems, services, and infrastructure, supporting both operational requirements and strategic objectives. The IT Operations Manager will lead the IT Operations Support Analysts and Field Services Analysts to work collaboratively with Corporate IT, plant personnel, and other departments to promote IT excellence throughout the organization.

Key Responsibilities:

  • Guide a team of IT Operations Analysts, providing direction, establishing objectives, and encouraging professional growth.
  • Manage all IT-related tasks and incidents within ServiceNow, ensuring optimal support and swift resolution of issues.
  • Initiate efforts to diagnose and resolve intricate application, infrastructure, and other IT-related challenges that affect business operations.
  • Oversee the development and upkeep of critical reports utilizing PowerBI and SQL Server Reporting Services.
  • Promote continuous enhancement in IT practices, tools, and procedures to improve system reliability and operational effectiveness.

Required Qualifications:

  • Bachelor's degree in Computer Science or a related discipline; advanced degree preferred.
  • Demonstrated leadership experience in IT operations, ideally within a manufacturing context.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Exceptional interpersonal and communication skills, with the ability to lead teams and manage stakeholder relationships.

Desired Qualifications:

  • Extensive experience with industry-specific systems such as Siemens Camstar, PAC, OPC, PLCs, OSI PI.
  • Proficiency in supporting applications using .NET, T-SQL, and familiarity with SSRS and PowerBI.
  • Certifications in technical areas such as Cisco, SAP, or Microsoft.
  • Familiarity with manufacturing systems, enterprise/client hardware, and networking.

Compensation and Benefits:

The salary range for this position is $84,000 to $116,076.00, assuming full-time status. Starting pay for the successful candidate is contingent on various job-related factors, including geographic location, market demands, experience, training, and education. Benefits available for this position may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

Corning's Commitment:

We are dedicated to supporting your health, financial well-being, career development, and life aspirations as you grow both professionally and personally to reach your highest potential. All benefits commence as soon as you begin your career at Corning.

  • Our monetary peer-to-peer recognition program acknowledges and celebrates your contributions and those of your colleagues.
  • Health and wellness benefits encompass medical, dental, vision, paid parental leave, mental health/substance use support, fitness, and disease management programs.
  • Financial benefits include a 401(k) savings plan with company matching contributions and a fully company-paid pension benefit that increases steadily throughout your career.
  • Companywide bonuses and attractive short- and long-term compensation programs are available based on your role and responsibilities.
  • Professional development programs are designed to help you grow and achieve your career objectives.