Academic Content Liaison

5 days ago

Charlottesville, Virginia, United States Silverchair Full time
About the Role
We are looking for a highly skilled and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, troubleshooting issues, and escalating complex problems to senior staff when necessary. You will work closely with technical peers and external stakeholders to ensure seamless issue resolution and maintain effective partnerships with our clients.

To succeed in this role, you should have excellent communication and interpersonal skills, a strong ability to analyze complex problems, and a passion for delivering exceptional customer experiences. You will also need to demonstrate flexibility, adaptability, and a willingness to learn new tools and technologies quickly. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.

The estimated salary for this role is around $72,000 per year, and the company offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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