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Community Association Portfolio Supervisor

2 months ago

Herndon, Virginia, United States HOATalent Full time

About Us:


At HOATalent, we are committed to surpassing client expectations through our dedication to outstanding service, expertise, and a culture that emphasizes integrity and high ethical standards.

We recognize the importance of our human resources and prioritize attracting and retaining exceptional talent.

With a strong focus on client satisfaction, we cultivate a friendly yet competitive atmosphere, guided by principles of abundance and shared success.

Our vision is to position HOATalent as the premier property management firm, acknowledged for exceptional service, while our mission centers on delivering service excellence, maintaining superior product quality, and creating value through our outstanding associates and customer-focused approach.


Key Responsibilities:


Manage the overall operations of the community association portfolio and provide oversight to staff and contracted service providers, as necessary.

Maintain regular communication with the Board regarding community matters.
Enforce the Rules and Regulations of the Association as specified in the governing documents.

Prepare, or oversee the preparation of, notices and meeting packets for all Association and Board meetings in a timely manner.

Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
Prepare Requests for Proposals (RFPs) and obtain proposals for daily operations, providing recommendations to the Boards for consideration.
Oversee and ensure accuracy in individual items for each unit/lot.
Assist in formulating the annual budget and updating reserve study projects for all communities in the portfolio.
Authorize all expenditures and seek Board approval for amounts exceeding predetermined thresholds.
Respond to owner inquiries and requests promptly and in accordance with company standards.
Effectively manage the decision-making process, aligning with short and long-range objectives for the associations.
Handle after-hours emergency calls as scheduled.

Qualifications:
Deliver exceptional customer service.
Knowledge of community association inspection processes.
Understanding of the role of the association board of directors and effective communication with association ownership.
Proficient in standard business correspondence (grammar, structure, punctuation, spelling, etc.).
Skilled in conflict resolution techniques.
Ability to foster a positive work culture in alignment with HOATalent's values and beliefs.
Strong time management and time-sensitive organizational skills.
Excellent leadership and interpersonal abilities.

Experience:
2 years or more of Association Management experience (Preferred).
CMCA, AMS, or PCAM certification is preferred; please specify if applicable.

Job Type:
Full-time

Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Referral program

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