Store Operations Manager

6 days ago


Wall Township NJ USA, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and driving sales growth.

Key Responsibilities
  • Customer Experience
    • Engage with customers and patients, providing exceptional service and resolving any issues that may arise.
    • Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
  • Operations
    • Hold store keys to open and close the store without management as necessary.
    • Assist with and coach other team members on warehouse and vendor ordering processes.
    • Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, and voids.
    • Assist manager or assistant store manager in reviewing order exceptions and reverse logistics.
    • Maintain accurate inventory counts and ensure proper signage is displayed at the store.
    • Assist with bookkeeping activities, including cash reports and cash counts.
    • Ensure the store is clean, neat, and orderly, and assist with exterior and interior maintenance.
  • Training & Personal Development
    • Attend training and complete PPLs requested by Manager.
  • Communications
    • Serve as a liaison between management and non-management team members, communicating assigned tasks to team members when store management is not present.
    • Report disciplinary issues and customer complaints to management.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
  • Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
  • Prefer knowledge of store inventory control.
  • Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.

We are an equal opportunity employer and welcome applications from diverse candidates. The actual compensation offered will depend on a variety of factors, including geography, skills, and experience. This role will remain open until filled. To review benefits, please click here. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser.


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