Retail Sales Specialist

2 weeks ago

San Mateo, California, United States Chico's Full time

POSITION OBJECTIVE:


The Sales Consultant is tasked with assisting Management in fostering a customer-centric and product-oriented sales environment, where our core values and guiding principles are integral to delivering an exceptional customer experience and optimizing profitability.

We take pride in our work and believe that our teams create an extraordinary workplace for growth and learning.

FUNCTIONAL RESPONSIBILITIES:
Drive for Results

  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; suggests merchandise options or assists in locating items based on customer preferences.
  • Stays informed about ongoing sales and promotions; upholds pricing and visual merchandising standards.
  • Ensures compliance with merchandise handling, presentation, loss prevention, and other responsibilities as assigned by Management.
  • Engages in visual merchandising initiatives including monthly store layouts and sales floor upkeep.
Customer Experience

  • Upholds the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our sales techniques, providing a seamless omni-channel experience.
  • Addresses customer inquiries promptly and effectively.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about policies related to payments, coupon use, returns, and exchanges.
  • Reinforces purchasing decisions at the register and meets add-on sales goals, including gift card promotions.
  • Enrolls clients in the rewards program.
  • Develops and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Familiarizes with current product fit and style selections available in-store and online.
  • Maintains ongoing communication with clients through our clienteling tools; Style Connect and Customer Book.
Operational Excellence

  • Aids in replenishment efforts to ensure the store remains well-stocked and inviting.
  • Assists with locating fulfillment tasks.
  • Contributes to visual merchandising directives, including floor setups, window displays, and signage placement as directed.
  • Supports boutique cleanliness and organization.
Teamwork and Growth

  • Encourages an inclusive and collaborative approach to problem-solving.
  • Seeks opportunities for personal development and actively requests feedback.
  • Performs other duties as assigned.
This position may be available across various brands. Some responsibilities may differ from brand to brand.

COMPETENCIES:

  • Culture - Embodying the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Building Trust, Driving Engagement, and Achieving Results with High Performance.
  • Manages Complexity - Navigating through complex, high-volume, and sometimes conflicting information to effectively resolve issues.
  • Plans and Aligns - Strategically planning and prioritizing tasks to meet commitments aligned with organizational objectives.
  • Organizational Savvy - Navigating comfortably through intricate policy, process, and interpersonal dynamics within the organization.
  • Courage - Addressing challenging issues directly and articulating necessary points.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • Experience in retail or sales is preferred.
  • Must be at least 18 years of age.
  • Strong communication skills.
  • Excellent customer service abilities.
  • Capable of learning or adapting to technology provided by the company.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Able to communicate effectively with customers, Associates, and Management.
  • Regular attendance is essential to ensure adequate coverage to meet company objectives. Flexibility to work varied schedules, including evenings, weekends, and holidays is required.
The wage range for this position is $16.75 to $21.00. Successful candidates' wage rates will be determined based on their individual qualifications for the position.

PHYSICAL REQUIREMENTS:

  • Constant walking/standing for a percentage of an 8-hour shift.
  • Occasional lifting of up to 50 lbs. for 1-33% of an 8-hour shift.
  • Frequent climbing for 34%-66% of an 8-hour shift.
Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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