Clerical Specialist

2 weeks ago

Somerville, Massachusetts, United States City of Somerville Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clerical Specialist to join our team at the City of Somerville. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing complex clerical duties, and maintaining accurate records.

Key Responsibilities
  • Process returned checks, small balance write-offs, payment redistributions, and other financial transactions with a high degree of accuracy and attention to detail.
  • Operate a customer service window, handling a large volume of money, balance warrants, and processing checks.
  • Maintain and retrieve files and records, answer telephones, and prepare outgoing correspondence.
  • Provide routine information on department services, fill out forms, and retrieve records from electronic databases.
  • Act as a backup in the posting of receipts to accounts receivable, including lockbox operations.
  • Assist constituents with online payments and questions, and perform other duties as assigned by the Treasurer.
Requirements
  • High school graduate or GED with business courses.
  • Two years of experience in a computerized office environment.
  • Knowledge of and ability to use Microsoft Office (Outlook, Word, and Excel).
  • Excellent writing, oral, computer, and communications skills.
  • Ability to understand and follow complex instructions, manage multiple tasks simultaneously, and exercise independent judgment.
  • Ability to interact professionally with others in a pleasant and efficient manner.
  • Bi-lingual/bi-cultural experience is helpful.
Work Environment

The work environment involves everyday office conditions with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Typically, little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with some reaching, bending, and stooping to perform duties. Must be able to remain in a stationary position at the customer service window. There is also some moving of objects such as books, office equipment, and computer paper (up to 30 lbs).

Duties are largely mental rather than physical, but the job requires minimal motor skills for activities such as moving objects, operating a telephone system, computer, and/or most other office equipment, typing, and/or word processing, filing, and sorting.

Visual demands include constantly reading documents for general understanding and for analytical purposes.

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