Audiology Support Specialist

4 weeks ago

Minneapolis, Minnesota, United States Ladgov Corporation Full time
Job Summary

Ladgov Corporation is seeking a highly skilled Audiology Health Technician to join our team at the Minneapolis VA Healthcare System.

Key Responsibilities:

  • Provide audiology support services, including hearing aid education, routine repairs, and troubleshooting for veterans.
  • Take ear mold impressions, coordinate hearing aid orders with vendors, and track shipments to ensure timely delivery.
  • Perform otoscopic exams to assess ear conditions and execute cerumen management, referring patients to ENT when necessary.
  • Conduct patient education on the proper care, cleaning, and use of hearing aids and other assistive listening devices.
  • Manage inventory, including hearing aids, batteries, accessories, and ALDs, and ensure that all supplies are available to meet clinic demands.
  • Participate in tele-audiology services, providing support via telephone, secure messaging, and video-telehealth.
  • Collaborate with audiologists to deliver high-quality patient care and assist with in-patient support when necessary.

Requirements:

  • Certified or credentialed by the National Board for Certification in Hearing Instrument Sciences (NBC-HIS) preferred.
  • Proficient in hearing aid troubleshooting, repairs, and patient education.
  • Ability to conduct cerumen management using suction techniques and adhere to infection control protocols.
  • Strong organizational and communication skills, with the ability to manage inventory and coordinate with vendors.
  • Experience with electronic health records (EHR) systems, particularly CPRS, and familiarity with documentation and coding procedures.
  • Must maintain valid certification for Basic Life Support (BLS).
  • Preferably with experience in a military or VA healthcare setting, understanding the specific needs of veterans.

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