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Customer Experience Specialist

2 months ago

Redding, California, United States JoAnn Full time

Job Summary

The Key Holder's primary responsibility is to deliver exceptional customer experiences by inspiring creativity within our customers and making JOANN their preferred destination. As a vital member of our team, you will drive sales through advanced product knowledge, innovative merchandising, and meticulous counter accuracy.

Key Responsibilities

  • HEARTS
    • Welcoming every JOANN customer and utilizing the F.A.S.T. service model to meet their needs.
    • Engaging in friendly conversations with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • HANDS
    • Processing customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Lifting, placing, and arranging items on shelves and racks.
  • MINDS
    • Inviting customers to participate in store activities such as Education Classes, Custom Framing, and other events.
    • Proactively driving sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
  • INSPIRE
    • Working closely with Store Management to identify key tasks and assisting in delegating them to Team Members.
    • Collaborating with other Team Members or store management on projects in a professional manner.

Physical Demands

  • Standing during an entire shift (other than normal break time).
  • Continuously walking around all areas of the store throughout the shift.
  • Reading written instructions, reports, and other information on paper and computer screens.
  • Orally communicating with customers and other team members on a consistent basis throughout the shift.

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year.

Education & Experience

Minimum - High School Diploma or equivalent. Minimum - 1+ years of supervisory experience in a customer-centric environment.