Customer Service Coordinator: Equipment Expert

6 days ago


Laurel, Montana, United States Agiliti Health Full time

The Customer Service Coordinator plays a pivotal role in ensuring seamless medical equipment delivery and pick-up services. This involves supervising teams responsible for these tasks, managing inventory, supplies, and fleet vehicles, and collaborating with district management to maintain customer satisfaction.

**Key Responsibilities:**

• Manage equipment inventory, par levels, and supplies effectively

• Develop and implement strategies to enhance customer experience and retention

• Provide training and support to staff on medical equipment processing, inspection, and maintenance

• Collaborate with Technical Services, Account Executives, and Operations Manager on customer meetings to promote revenue growth and cost containment

• Assist in managing district and customer on-site service programs (e.g., Asset360) in Operation Managers absence

**Requirements:**

• 1-2 years of supervision/management or customer excellence experience preferred

• Knowledge of the healthcare industry, including an understanding of hospital medical equipment

• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)

• Valid drivers license and potential for DOT certification

• Ability to stand for long periods, walk great distances, lift, and/or push 75 pounds

**Behavioral Skills:**

• Possesses quality orientation with a get it right the first time attitude

• Complies with patient privacy laws in all matters

• Maintains and projects confidence, enthusiasm, and a professional image

• Flexible, coachable, and demonstrates strong communication skills (listening, writing, and speaking)

• Demonstrates team orientation and shows respect for others

• Operates with a proactive approach towards safety, health, and quality in compliance with company, governmental, and customer policies and regulations

**Practical Skills:**

• Provides leadership and direction to delivery and processing teams

• Ensures prompt and courteous service is delivered to all customers in person, by phone, and communications

• Understands and uses effective conflict resolutions skills

• Participates and partners with Technical Services, Account Executives, and Operations Manager on customer meetings

• Assists in the development of staffing and on-call schedules based on demand

• Completes and maintains DOT certification according to location-specific business needs

• Manages shipping/receiving, requisitions, and purchase orders

• Exercises sound time management and handles geographic routing and prioritization to service customers

**Salary:** $25.03 - $40.06 per hour



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