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Diagnostic Imaging Coordinator

2 months ago

Wakefield, Massachusetts, United States South County Hospital Full time
Diagnostic Imaging Receptionist

The Diagnostic Imaging Receptionist serves as the primary point of contact for patients, visitors, and family members in the Diagnostic Imaging area at South County Hospital.

This role is responsible for managing all business aspects of the patient visit, including customer service, registration, appointment scheduling, and point-of-service collections.

Representatives act as the go-to person for patients waiting for care and their families, providing exceptional service and support.

Key responsibilities include gathering and verifying confidential health and financial information from patients, using various computer software products to ensure accurate payment from insurers.

Receptionists also enter new patient data, verify current patient records, and confirm the completeness of the electronic health record (EHR).

Additional duties include collecting co-insurances upfront, applying and adjusting daily point-of-service cash reports, and working at multiple South County locations.

Requirements
  • Superb customer service, teamwork, and conflict resolution skills
  • Basic knowledge of EHR programs, medical terminology, and various payer regulations and contracts
  • Efficient time management skills and ability to multi-task
  • Excellent writing, oral, and interpersonal communication skills
  • Exceptional organizational, planning, coordinating, and collaborating skills
  • Strong understanding and comfort level with computer systems

High school graduate or equivalent required.