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Veterinary Front Desk Specialist

1 week ago

Bothell, Washington, United States Ethos Veterinary Health Full time

Job Summary:

We are seeking a highly skilled and experienced Client Service Representative to join our team at Ethos Veterinary Health. The successful candidate will provide exceptional customer service to clients and patients, ensuring a smooth and efficient flow through the animal hospital.

The ideal candidate will possess excellent communication and interpersonal skills, and be able to adapt to individual client and patient needs. They will also be knowledgeable about veterinary medical products and services, and be able to communicate this effectively to clients.

Responsibilities:

  • Client Service:
    • Provide exceptional customer service to clients and patients
    • Be adaptable to individual client and patient needs
    • Maintain a positive and professional demeanor at all times
  • Administrative Tasks:
    • Schedule clients for prompt treatment
    • Manage vaccination, recheck, and surgery schedules
    • Process prescriptions and handle outside pharmacy requests
  • Communication:
    • Answer and triage phone calls
    • Use AllyDVM software and Softros LAN Messenger for communication
    • Communicate effectively with clients and staff

Requirements:

  • High school diploma or equivalent required
  • Prior client service experience preferred
  • Strong communication and interpersonal skills
  • Basic computer skills, including Microsoft Office and email
  • Ability to work in a fast-paced environment and multitask