Academic Operations Specialist

5 days ago


Bothell, Washington, United States Spring Education Group Full time

Company Overview:
BASIS Independent Schools is a national network of PreK-12 private, secular schools that educate students to the highest international levels. Our mission is to set a higher standard for students and promote self-reliance and accountability in a culture where hard work is celebrated, and intellectual pursuits result in extraordinary outcomes.

Job Description:
This position is highly focused on student services, specifically in the areas of accounts receivable, transportation, and food services. The successful candidate will work closely with the Head of Operations on developing and maintaining customer service protocols to ensure excellent service standards and respond efficiently to inquiries.

Your Responsibilities:

  • Transportation Management: Participate in planning, execution, and policy setting of transportation (e.g., bus routes, arrival, and dismissal procedures).
    • Accounts Receivable Liaison: Main point of contact for parents for accounts receivable questions and issues. Liaise between parents and Central Office processing center.
      • Lunch Service Management: Manage day-to-day activities related to lunch service.
        • Front Office Oversight: Oversee front office and train staff on protocols for phone calls, student pick-up, FAQ responses, and record logs.
          • Textbook Vendor Coordination: Work closely with our textbook vendor to maintain the school's online bookstore.
            • Event Support: Support event services and auxiliary functions as needed.
              • Data Collection: Collect and update data during re-enrollment period for student registration.
                • Operations Team Support: Support the operations team by updating student accounts, assisting in the on-boarding process for new employees, and coordinating logistics for summer training.


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