Swell Server

6 days ago

Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time
About the Role

We are seeking a highly skilled and attentive Swell Server to join our team at Alohilani Resort Waikiki Beach. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is nothing short of outstanding.

Responsibilities
  • Provide attentive and courteous service to guests, ensuring their needs are met and exceeded.
  • Receive and deliver food and beverage orders, collecting payment in a timely and efficient manner.
  • Be familiar with the organization of the Restaurant(s), lounges, and Room Service, knowing the function of each job position.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables, removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions, closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure tables and side stands are kept stocked, tidy, and clean.
  • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
  • Consistently upsell food, beverage, and promotional items to guests.
Requirements
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

Salary Range: $14.00/hr + tips

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