Multilingual Call Center Representative

4 days ago


Selma, Alabama, United States K&R Staffing HR Consulting LLC Full time

Company Overview

K&R Staffing HR Consulting LLC is committed to delivering exceptional customer service to our clients. We are seeking a highly motivated and bilingual Customer Service Representative to join our team.

Job Summary

We are looking for a skilled and enthusiastic individual to handle incoming phone calls from our customers. As a Customer Service Representative, you will act as a liaison between our customers and the company, providing product information, answering questions, and resolving issues in a timely and efficient manner.

Key Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate and complete information using the right methods and tools
  • Meet personal and customer service team sales targets and call handling quotas
  • Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • MUST BE BILINGUAL ENGLISH/SPANISH
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career growth and professional development.



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