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Sales Associate
1 month ago
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Orangetheory Fitness. As a Sales Associate, you will be responsible for delivering an exceptional sales and service experience to our members and guests, while also meeting and exceeding key performance sales indicators for the fitness studio.
Key Responsibilities- Cultivate genuine connections with members and guests, providing exceptional customer service and ensuring a friendly, helpful, and inclusive experience for all.
- Deliver a versatile sales and service experience, including answering questions, resolving concerns, and ongoing outreach with members and guests.
- Maintain accurate records using established OTF sales systems and perform telephone inquiries, follow-up calls, and customer care calls.
- Host OTF studio tours with prospects and/or fitness program holders, and participate in 1-2 OTF scheduled workouts per week.
- Respond immediately to member requests, inquiries, and concerns, and execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
- Attend and participate in all relevant OTF training programs, events, and meetings, and establish and maintain an effective referral program.
- High-level customer service skills and previous sales experience with strong sales prowess.
- Excellent verbal and written communication skills, with the ability to multi-task and excel in a fast-paced environment.
- Functional computer skills required, including Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
- Flexibility to work daytime, evening, holiday, and/or weekend hours as needed, and ability to work and function in an ORANGE TEAM environment.
- High school diploma and health and fitness-minded individuals highly preferred.
- Competitive hourly wage and performance bonuses based on weekly, monthly, individual, and team sales goals.
- Medical, Dental, and Vision benefits based on full-time hours, and 401k benefits based on full-time hours.
- Access to all Orangetheory classes at any studio nationwide, and deep discounts on all OTF retail and technology.
- Opportunities for career growth, and a safe and clean studio environment.
- Monthly team-building events and reward opportunities, and free AED/CPR certifications.
