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IT Network and Support Specialist

2 months ago

Florence, South Carolina, United States Ally Communications, LLC Full time
Job Description

As an IT Network and Support Specialist at Ally Communications, LLC, you will play a critical role in ensuring the smooth operation of our IT infrastructure. Your day will be filled with a variety of tasks, from troubleshooting technical issues to implementing new network hardware and software.

Responsibilities
  • Helpdesk: Provide timely and effective support to our clients and internal teams, resolving issues and answering questions related to our IT systems.
  • Projects: Collaborate with our projects team to design, implement, and train clients on our Ally Voice VoIP platform.
  • Tier 2 Support: Serve as an escalation point for complex technical issues, providing subject matter expertise and coaching to our Tier 1 team.
  • General Responsibilities: Maintain accurate documentation, manage client and internal documentation, and ensure 80% utilization between help desk and projects.
Requirements
  • Experience: Two or more years working in a helpdesk environment.
  • Qualifications and Certifications: A+, N+, Project+, Security+, MSP, MCSE, CCNA.
  • Skills: Advanced analytical and troubleshooting skills, experience designing and managing advanced IT infrastructure, excellent time management and conflict management skills.
Benefits
  • Unlimited Cell Phone Service: Enjoy unlimited cell phone service on our account or $50 reimbursement.
  • Company-Paid Insurance: Receive company-paid insurance, including life, LTD, and STD, after a 90-day probationary period.
  • Performance Bonus: Eligible for a bi-annual performance bonus up to 2.5% of annual compensation after one year.