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Spanish and English Customer Service Agent

2 months ago

Erie, Pennsylvania, United States ExpiviaUSA Full time

**Job Summary**

ExpiviaUSA is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in both Spanish and English.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and support to customers in both Spanish and English
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

**Requirements:**

  • Fluency in both Spanish and English
  • High school diploma or equivalent required
  • Previous customer service experience a plus
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer:**

  • A competitive hourly rate of $10-$12 per hour
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment

**About ExpiviaUSA:**

ExpiviaUSA is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and building long-term relationships with our customers.